Image
image
image
image


My Professional Oath



I DO SOLEMLY SWEAR that I will in every particular keep this oath and covenant.

I shall hold my credentials as a licensed practitioner of funeral service as a sacred trust and as an emblem of responsibility to those who taught me this art.

I shall, to the best of my ability follow that regimen of conduct to the benefit of those who place trust and responsibility upon me.

I shall pass my life and practice my art with intellectual honesty and integrity.

Into whatever houses I shall enter I will go for the benefit and comfort of those bereaved.

I shall abstain from every voluntary act of injustice amd corruption and from lasciviousness with women and men.

Whatever in the life of men I shall see or hear in the practice of my art or without it, which should not be made public, I will hold inviolate, believing that such things should not be spoken.

While I keep this my oath, may it be granted to me to enjoy my life, my art and respect of all men and may I be faithful to my God, my Country and my fellow-man.

 

.



Eleven Phrases To Become A More Effective Funeral Director


There are more than 884,000 words in the English language, depending on which dictionary you use.  However, there are only 11 phrases – made up of a few of these words – that make you a truly effective communicator.

By Alice Adams on 06/08 at 01:24 PM

Once you know these 11 phrases, the next step is to use them appropriately and as often as needed. 

The 11 phrases for the most effective communication are:

  1. Yes! – Never tell us why not…especially when we’re going to react more positively to “yes!”
  2. How can I help you? – In funeral service, this phrase is especially important, mainly because most clients come to you without a clue about what to do next.
  3. Thank you!  -- Gratitude is always welcomed and, sadly, not expressed often enough.
  4. I apologize for what happened. – many times, people don’t want to hear excuses and in today’s fast-paced world, it’s important to get to what they DO want to hear – a sincere apology. Often this is all it takes to respond to a complaint.
  5. I love you! -- and if this is an uncomfortable phrase for you to use, show your feelings in how you treat your colleagues, clients and those outside your close relationships and family.<
  6. Will you help me?  -- it’s a big world we live in and it’s often lonesome and impersonal. When you enlist the help of someone else, you’re extending a hand in partnership.  You’re also saying, “You’re important.  You have skills I don’t have.  Together, we can make it happen!  Together we can achieve anything!
  7. You’re right! – nobody likes to be wrong. Nobody wants to appear they don’t know…and you can’t always be right.
  8. It’s not a problem – meaning it’s possible, you can definitely have what you want and/or even if you thought it couldn’t happen, we’ll do everything to deliver what you want.
  9. I am here for you – again, in the darkest days of one’s life, knowing someone is there to support you or available to guide you is the most reassuring phrase in the world.
  10. Don’t hesitate to call – welcomes questions, promises answers and, again, offers support with whatever an individual or a client needs.
  11. I’m sorry! – whether you’re speaking to a colleague or someone who has just lost a loved one, “I’m sorry” conveys sympathy, understanding, humility and a willingness to compromise when necessary. 








image


image
image